Located on almost every country and region on earth, hotels are quickly establishing their mark as a destination for rest and relax. However, the expansion of its function from basic accommodation to luxury living have only happened recently. Today, it can be generally categorized into budget, family, business or luxury hotel. This categorization acknowledges the importance of catering to different groups of travelers. Thanks to the ingenuity of hotel builders, hotels are revolutionized, leading to better services and improved building structure today.
Today, hotel builders or developers are paving the way for better overall experience. Its structure is built to last for many years and may even last long enough to be a legacy if managed well. Amongst others, the factors affecting the success of a hotel include: (1) location, (2) amenities and (3) services. The choice of location plays an important role in determining the hotel’s target customer group. It is likely that location is also the main factor in gauging the price of customer’s stay. It is a known fact that strategic land available for development is shrinking rapidly. Due to this, hotel builders are driven to change their approach and act more innovatively. The building of these facilities above the sea, on remote islands and even underwater is a reality today.
In terms of amenities, more is better. However, the number of amenities is parallel with price of stay because hotel will need to incur a higher cost to maintain the use of its facilities. The incorporation of various amenities such as gym, golfing range, spa and swimming pool offers choice to customers. The choice to utilize them or otherwise is another matter altogether. The services are also constantly compared to help customers gauge the best stay experience. It is a widely acceptable practice and award-winning hotels pride on their customer service as an asset. In fact, hotel management should strive to provide the best service regardless of the price of stay.
It is therefore important to retain and improve on these aspects to enable the making of a successful hotel. Giving due credit to hotel builders, it is undeniable that a good design or structure is just as important as the details mentioned above.